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Shipping Policy 

Most orders are shipping from our facility within 72 hours (business days). Please note that the shipping method you choose at checkout refers only to time in transit and does not account for order processing time (1-2 business days for in-stock items, up to fourteen business days for custom made-to-order items such as custom gold ribbon pins, jewelry and or ornaments.)  When selecting your shipping method, be aware that times in transit for USPS shipping methods  are for business days ONLY, meaning Monday through Friday.  Do not include weekends (Saturday & Sunday) or holidays when attempting to calculate your estimated delivery date.  We are happy to assist you in choosing the most appropriate shipping method to meet your deadline or event needs.  If you have any questions concerning the shipping and delivery time frame of your order, call us (401) 424-1176

Rush Orders:

We can ship overnight through the USPS.  Orders for overnight shipment must be made by 12pm EST the day before the order is needed. It is also  necessary to call our office at (401) 424-1176 to confirm your order can be shipped overnight. Please note we do not ship overnight on the weekends and our last shipping date is 12pm EST on Fridays.

When placing orders online through our website, we provide real-time USPS rates based on your order's weight and destination.  We only charge a portion of the actual USPS shipping charges for each order.  Every order placed will have a delivery confirmation added to the order to assure tracking and delivery through USPS.

 We cannot refund or re-ship orders to customers who provide incorrect addresses without either receiving the returned order back from the deliverer or re-charging for the entire order. If we do receive the order back from the deliverer, and you wish for us to re-ship your order, we are not able to do so without first receiving additional shipping charges (equal to the original shipping, plus any charges USPS has billed us as a result of the incorrect address.)  All refused, undeliverable and returned orders marked "Receiver Not In" will be automatically refunded less original shipping charges and return postage charged to us by USPS.

 

Note to international customers: We use the United States Postal Service for all of our international shipments.  Most of our customers outside the U.S. receive their order within two weeks.  However, some international addresses are rather far from Rhode Island, USA location and require more time for delivery, especially during peak and holiday times.  We ask that you allow at least 6 weeks for delivery of goods before contacting us about a missing package.  Additionally, we ask that you check with your local postal office before contacting us. Many times a package is held there for reasons such as taxes/duties due or customs issues, which are beyond our control.   As the purchaser you are considered the "importer" in your country and are responsible for any taxes/duties that your country may charge.  We ship to most countries around the world and cannot advise on the various tax laws of each country.  Also, please note that when choosing a delivery method, the least expensive option is the slowest, and tracking is often not available.

 


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