Shipping
Policy
Most orders are shipping from
our facility within 72 hours (business days). Please note that the shipping
method you choose at checkout refers only to time in transit and does
not account for order processing time (1-2 business days for in-stock items, up
to fourteen business days for custom made-to-order items such as custom gold
ribbon pins, jewelry and or ornaments.) When selecting your shipping method, be
aware that times in transit for USPS shipping methods are for business days ONLY, meaning
Monday through Friday. Do not include weekends (Saturday &
Sunday) or holidays when attempting to calculate your estimated delivery
date. We are happy to assist you in
choosing the most appropriate shipping method to meet your
deadline or event needs. If you have any questions concerning the
shipping and delivery time frame of your order, call us
Rush Orders:
We can ship overnight through the USPS. Orders for overnight shipment must be made by 12pm EST the day before the order is needed. It is also necessary to call our office at to confirm your order can be shipped overnight. Please note we do not ship overnight on the weekends and our last shipping date is 12pm EST on Fridays.
When placing orders online through
our website, we provide real-time USPS rates based on your order's weight and
destination. We only charge a portion of the actual USPS shipping
charges for each order. Every order placed will have a delivery
confirmation added to the order to assure tracking and delivery through USPS.
We cannot refund or re-ship orders
to customers who provide incorrect addresses without either receiving the
returned order back from the deliverer or re-charging for the entire order. If
we do receive the order back from the deliverer, and you wish for us to re-ship
your order, we are not able to do so without first receiving additional
shipping charges (equal to the original shipping, plus any charges USPS has
billed us as a result of the incorrect address.) All refused,
undeliverable and returned orders marked "Receiver Not In" will
be automatically refunded less original shipping charges and return postage
charged to us by USPS.
Note to international customers: We
use the United States Postal Service for all of our international
shipments. Most of our customers outside the U.S. receive their
order within two weeks. However, some international addresses are rather
far from Rhode Island, USA location and require more time for delivery,
especially during peak and holiday times. We ask that you allow at least
6 weeks for delivery of goods before contacting us about a missing
package. Additionally, we ask that you check with your local postal
office before contacting us. Many times a package is held there for reasons
such as taxes/duties due or customs issues, which are beyond our
control. As the purchaser you are considered the
"importer" in your country and are responsible for any taxes/duties
that your country may charge. We ship to most countries around the world
and cannot advise on the various tax laws of each country. Also, please
note that when choosing a delivery method, the least expensive option is
the slowest, and tracking is often not available.
